Meet the new Fernite Customer Service Team

Fernite of Sheffield are continuing to expand our product range and improve our service levels, and we wanted to share what we are doing with you.

You may have noticed our successful recent addition of the BSS Steel Strip and A.F. Whiteley brands to our company. To support this growth and to provide you with excellent customer service, we have invested in a dedicated Customer Service team and wanted to introduce them to you.

Gary Coughlan – Fernite of Sheffield – Machine Knives
Gary Coughlan - Fernite Customer Service Team

I have recently joined the Fernite group of companies as our newest team member. Utilising my experience of customer service management I bring a wealth of knowledge to assist you with all your machine knife requirements and requests, aiding our continuous improvement and increasing the satisfaction you receive. I am here to help so please contact me using the information below. +44 114 244 05 27 (Ext 33)


Jay Hartley – AF Whiteley – Granulator Blades

Jay Hartley - Fernite Customer Service Team

I have now been the customer service executive for the AF Whiteley part of the Fernite group for over 5 months. Building upon my previous customer service experience within an engineering environment, I fully understand your demands and needs and I will be working closely with you to ensure the highest level of service is provided for all your granulator blades. +44 114 244 05 27 (Ext 19)


Nicole Stuart – BSS Steel Strip – Steel / Shim Stockholders and Laser Cutting

Nicole Stuart - Fernite Customer Service Team

I have been working within the BBS company for over 1 year and moved to join the Fernite customer service team in October when BSS Steel Strip became part of the Fernite group of companies. I have a clear understanding of our steel stock products and quantities, and so am able to assist you with your exacting requirements and provide accurate pricing. The majority of the time this can be done over the phone, ensuring your steel needs can be despatched the same day. +44 114 244 05 27 (Ext 23)

All Fernite team members strive to assist our customer base and offer a high level of customer service; as a team we work together to ensure all our customers’ demands, needs and exacting requirements are met. You can find out more about our team by visiting our web-site